Returns & Refunds Policy

1. Return Window

We accept return requests within 30 days of the date your order is delivered, unless a different return period is specified on the product page, such as our 30-Day Trial.

To initiate a return, please contact our customer support team at support@bmaiuwr.com.

2. Return Eligibility

To qualify for a return, the following conditions must be met:

• Products must be returned in their original packaging, where applicable, and must be free from stains or damage.

• A maximum of two (2) items per order may be refunded under our standard return policy.

• Unlimited store credit and exchanges are available for eligible products.

• If an exchanged item costs more than the original item, the customer is responsible for paying the difference.

• If the exchanged item costs less, the remaining balance will be refunded.

• Exchange items will be shipped after the returned products have been received and inspected.

3. Return Fees & Shipping

• A 15% restocking and processing fee applies to eligible standard returns to cover inspection, handling, and repackaging costs.

• We do not provide prepaid return shipping labels for standard returns.

• Customers are responsible for arranging and paying for return shipping.

• We recommend using a trackable shipping service to ensure your return reaches us safely.

Any applicable fees will be communicated during the return authorization process.

4. How to Initiate a Return

To request a return, please follow these steps:

1. Contact support@bmaiuwr.com within the applicable return period.

2. Provide your order number and the reason for your return.

3. Wait for our customer support team to provide return instructions and the appropriate return address.

4. Ship the approved items to the designated return address.

5. Provide the tracking number to our support team.

6. Once your return is received and inspected, we will notify you of the outcome.

Important: Returns sent without prior authorization may not be accepted. Failure to provide tracking information may delay the processing of your return.

5. Non-Refundable Fees & Services

The following fees and services are generally non-refundable once provided:

• Warranties

• Shipping Protection

• Shipping Charges

• Priority Processing Fees

Exceptions may apply where required by applicable consumer protection laws.

6. Refund Methods

Approved refunds may be processed through one of the following methods:

• Original payment method

• Store credit, where agreed

• Product exchange

Refunds will generally be issued to the original payment method. If this is not possible, our support team will contact you to arrange an appropriate alternative.

Please note that processing times may vary depending on your payment provider.

7. Order Cancellation

Orders begin processing shortly after they are placed.

If you need to cancel an order, please contact support@bmaiuwr.com as soon as possible.

While we cannot guarantee cancellation once processing has started, our team will review your request.

If your order has already shipped, you may request a return after delivery in accordance with this policy.

Your statutory cancellation rights, where applicable, remain unaffected.

8. 30-Day Trial

At Bmaiuwr™, we want our customers to shop with confidence.

Selected products may qualify for our 30-Day Trial, allowing eligible customers to try their purchase and request a return within 30 days of delivery.

How It Works

• The trial period begins on the date your order is delivered.

• The trial applies only to selected Bmaiuwr™ products specifically marked as eligible.

• Products must be returned in good condition, without damage caused by misuse.

• The trial is available only on the first qualifying purchase of an eligible product.

Return & Exchange Process

1. Contact support@bmaiuwr.com within 30 days of delivery.

2. Follow the return instructions provided by our customer support team.

3. Customers are responsible for return shipping costs unless otherwise required by law.

4. Once the returned item is received and inspected, an eligible refund will be processed within 5–10 business days.

Trial Exclusions

The trial does not apply to:

• Final sale items

• Products damaged through misuse

• Products not specifically identified as eligible for the trial

Applicable statutory consumer rights remain unaffected.

9. Chargebacks & Payment Disputes

If you experience an issue with your order, we encourage you to contact our customer support team first so we can help resolve the matter.

Please email support@bmaiuwr.com with your order details and a description of your concern.

Opening a payment dispute does not automatically cancel any statutory consumer rights. Refund requests involving an active payment dispute may need to be coordinated with the relevant payment provider to prevent duplicate refunds.

10. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at support@bmaiuwr.com.

Please include:

• Your order number

• A brief description of the issue

• Clear photos of the affected product, where possible

Our support team will review your request and offer an appropriate resolution, such as a replacement, exchange, or refund.

11. Non-Returnable Items

Certain products may not be eligible for standard returns, including:

• Perishable goods, such as food, flowers, and plants

• Customized or personalized products

• Opened personal care or beauty products that cannot be returned for hygiene reasons

• Hazardous materials, flammable liquids, or gases

• Gift cards

• Items clearly marked as final sale, where permitted by law

If you are unsure whether your product qualifies for a return, please contact our support team before sending it back.

These exclusions do not limit your rights regarding defective, damaged, or incorrectly supplied products.

12. Exchanges

If you would like to exchange an item, please contact support@bmaiuwr.com.

For faster processing, we generally recommend returning the original product and placing a new order once your return has been approved.

Exchanges are subject to product availability and eligibility.

13. European Union 14-Day Right of Withdrawal

For eligible orders covered by European Union consumer protection laws, customers generally have the right to withdraw from a distance purchase within 14 days of receiving the goods, without providing a reason.

To exercise this right, please notify us at support@bmaiuwr.com within the applicable withdrawal period.

After notifying us, you generally have an additional 14 days to return the goods.

Products may be inspected as necessary to establish their nature, characteristics, and functioning. Customers may be responsible for diminished value resulting from handling beyond what is necessary for that purpose.

Unless otherwise required by law, customers are responsible for direct return shipping costs where they were informed of this responsibility before purchase.

Refunds will be handled in accordance with applicable EU consumer protection requirements, including the refund of eligible standard delivery charges.

Our standard 15% restocking fee and two-item refund limit do not apply where they would conflict with mandatory statutory withdrawal rights.

14. Refund Processing Time

Once your return has been received and inspected, we will notify you whether your refund has been approved.

• Approved standard refunds are generally processed within 10 business days.

• Refunds will be issued to the original payment method unless another arrangement is agreed upon.

• Your bank or payment provider may require additional time to post the funds to your account.

• If your return is rejected, we will explain the reason and provide further instructions where appropriate.

Statutory refund deadlines take precedence where applicable.

If you have not received your approved refund within 15 business days, please contact us for assistance.

15. Contact Information

For questions regarding returns, refunds, exchanges, cancellations, or damaged products, please contact:

Bmaiuwr™ Customer Support

Website: https://bmaiuwr.com

Email: support@bmaiuwr.com

Our customer support team is available to assist with your order-related concerns.

Last Updated: October 20, 2026

Thank you for shopping with Bmaiuwr™. We appreciate your trust and look forward to assisting you.